FREQUENTLY ASKED QUESTIONS
- May I ride with the Patient?
- Typically one family member or friend can ride to the destination with the patient. Normally the family member or friend will ride in the passenger seat of the ambulance, up front. This way they can be properly secured with a seat belt. In addition, this allows the Paramedic and EMT personnel to work on the patient without the interference of the family or friend. One exception is if we are transporting a small (often frightened) child. Typically the mother or father will ride in the back of the ambulance to the destination. However a guest passenger is only allowed in the ambulance at the discretion of the transporting crew.
- What is a BLS ambulance?
- BLS means Basic Life Support. A BLS ambulance is staffed and equipped to monitor the patient’s condition and recognize changes and provide basic life support measures such as oxygen and spinal immobilization. It is staffed by two EMTs (Emergency Medical Technicians.)
- What is an ALS ambulance?
- ALS means Advanced Life Support. An ALS ambulance is staffed and equipped to monitor the patient’s condition, recognize changes and provide advanced medical intervention when necessary to support life. An ALS ambulance is typically staffed by an EMT and an EMT-Paramedic.
- Why won’t you discuss my claim with anyone but me?
- The federal government has laws and regulations in place that are designed to protect your privacy (you will hear them referred to as the HIPAA laws.) These laws require us to be very careful about the medical information (called Protected Health Information or PHI) we share, and they consider the information about your ambulance trip (including the invoice) to be PHI. The questions we ask and the forms that must be filled out if we are to share your information with anyone besides you are required by law and are designed to protect you and the privacy of your medical records.
Licensed for the Job
We are licensed to provide basic and advanced life support ambulance transportation services in multiple areas. Our Advanced Life Support ambulances are equipped to provide ventilator services with the most state of the art equipment available in EMS. WE are always professional and always dependable.
Our bariatric services are capable of safely transporting patients in excess of 800 pounds with dignity and respect. We also offer branded specialty care ambulances and staffing for the emergency departments of hospitals when the staff is not engaged in providing ambulance transportation.
Disaster Relief Experience
Our personnel and management have been trained through the FEMA programs to provide Strike Force Team Leader, Task Force Leader and Incident Management Teams. We work closely with providers of air ambulance transportation to move the most critical of patients and assist their crews.